Our University Certification Quality Guarantee
Our University Certification Quality Guarantee is your assurance that our courses will truly help prepare you to pass the certification exams that are covered by Our University course series on the certification topic. If you fail to pass a certification exam after completing the appropriate We University course series, Our University will refund your subscription cost. To be eligible to receive a refund:
1. The exam taker must have received an overall score of at least 80% on each of Our University courses within the applicable certification series of courses.
2. The exam taker must complete the certification exam at an approved testing center within 30 days of completing the appropriate Our University series of courses.
3. You must send Our University (i) printed copies of the scores for each Our University skill assessment test within the course series, (ii) a signed copy of the complete and original test score sheet from the authorized testing center containing the exam taker’s name, the certification exam taken, the date the exam was taken and the failed exam score; and (iii) the exam taker’s complete business address including city, state and post/zip code (no P.O. boxes please).
All refund requests must be mailed to Our University, Attn: Course Refunds.
The amount refunded will be the per user subscription cost. The subscription cost paid by any one individual will only be refunded once.
Our University reserves the right to suspend, terminate or change the terms and conditions of its Quality Guarantee Program at any time. We University failure to insist on or enforce strict performance of this Quality Guarantee Program shall not be construed as a waiver by Our University. This shall not be interpreted to confer any rights or remedies on any third parties.